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How To Order

Thank you for your interest in Hug Box, please find below some informaion which you may find helpful when ordering your personalised Hug Box. If you have any questions or need more information please do not hesitate to get in touch. Feel free to browse the Hug Boxes available to buy today :-)

Order via the Hug Box website

www.HugBox.co.uk

Click the 'Shop Online' box near the top left on this website. Scroll down to browse the available Hug Boxes and to read more about them. Click 'Add to Basket' to add your chosen Hug Boxes to your shopping basket.

Click 'Show Basket' when you are ready to order. Fill out the Billing Address (and Delivery Name/Address if different to Billing Address). Select and save your prefered 'Courier Method' then fill out the text box to let me know what personal message (if any) you would like.  

To complete your order you must read and tick the box to agree to the Terms and Condition. Click 'Pay Now' when you have checked your order and are ready to make the payment. Please note that you do not need a PayPal account to pay with PayPal. You can make a one off payment with your Debit/Credit card.

Order via email

This email address is being protected from spambots. You need JavaScript enabled to view it.

If you prefer you can email me to place your order. Just let me know what you would like and where its going. I will let you know the price and email you a PayPal invoice when you are ready. 

Order via Social Media

www.facebook.com/HugBoxUK

www.twitter.com/HugBoxUK

I may also be contacted via Facebook and Twitter however please be aware that messages and notifications often go missing on Social Media sites. If I do not respond to your message please do try contacting me directly by Phone, Email or via the Hug Box Website.

PAYMENT

When you order via the Hug Box website you will be able to pay by PayPal. If you would like to order by email then the following options are available:

PayPal

Just let me know what you would like to order and I will email you a PayPal invoice for you to pay by Credit or Debit Card.

Cheque

Please make cheques payable to Hug Box and post your Order Details and Payment to Hug Box, 68 Empire Way, Motherwell, Lanarkshire, Scotland, ML1 3FQ. Remember to include your contact details so I can contact you should I need more information. Your order will be dispatched after your cheque has cleared.

Bank Transfer

If you would prefer to pay by Bank Transfer just let know and I will be in touch to get your Order Details and give you the Hug Box bank information you will need to make the transfer.

DELIVERY

Sweets and treats are heavy so all my Original Hug Boxes generally weigh between 1kg and 2kg!

I will always try to give you the most affordable methods of Delivery of your Hug Box order. I have a range of options available for you to choose from.

Local Pick Up - FREE

Please email me This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to pick up your Hug Box order from me. I am based in the Motherwell, Lanarkshire area of Central Scotland.

Local Delivery - from £3

Please email me This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a Local Delivery. I can deliver your Hug Box anywhere in the Lanarkshire or West Lothian area from only £3. I also deliver to many other areas throughout central Scotland just contact me for availability and a quote.

Courier

Standard Tracked Delivery is £4.99 for Hug Boxes up to £20 and typically takes 3 to 5 working days. Faster Tracked Delivery is £6 and is usually delivered in 1 or 2 working days after dispatch. If you don't think anybody will be in then it can be delivered to a local shop which is from £6.

Unfortunatly I can not guarantee when your Hug Box will arrive nor can I guarantee it will arrive for speicic dates but I do send you the tracking information so you can see its progress. Please note courier prices may increase when you order more than one Hug Box.

Nobody in to receive your delivery?

Collect from a local shop - No more waiting in for parcels!

Your parcel can be delivered to a local shop to be collected at your convenience. Just let me know your post code and I will let you know the pickup point closest to you.

Dispatch

I dispatch Hug Boxes every morning Monday to Friday – excluding Bank Holidays. I post all UK Mainland Hug Boxes using a Courier Service which generally takes 3 to 5 Working days from ordering. I aim to dispatch within 24 hours but this is not guaranteed and it may take longer to dispatch during busy periods such as Easter and Christmas.

Tracking

Tracking is available for all UK Mainland Hug Box deliveries. You will be able to track your order if you provide an email address for the tracking details to be sent to. It may take an hour or so after receiving your Tracking Number before you can Track your Order. If your order takes more than 5 working days please get in touch and I will do my best to help.

Missed Delivery

If you don't think anybody will be in to receive the delivery it may be better to ask me to send your parcel to a local shop to be collected at your convenience within 10 days - simply contact me with the delivery post code and I will send you details of the closest pickup point.

If the courier is unable to deliver the Hug Box, a card should be left notifying the recipient of the attempted delivery and asking them to call to rearrange delivery. The courier will then make two subsequent attempts to deliver the Hug Box before being returned to me.

To help your delivery run as smoothly and quickly as possible please provide the most detailed and accurate information you can. This is especially true if your Hug Box is being delivered to a place of Work, MOD or a Hospital.

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